
Reception, Concierge & Check-In
Safety Information & New Procedures
All Reception and Concierge staff are fully trained on all aspects of safety and prevention measures for COVID-19. As key members of the hotel’s safety taskforce they are here to ensure a smooth, safe environment for both guests and team members in all aspects of check in / check out and guest services.
Reception Procedures: Social Distancing and Hand Hygiene
- Acrylic protection barriers in place at the reception desk
- Branded signs in place to measure social distancing whilst waiting for service
- Hourly cleaning of all desk and common utensils (pens, ATM, furniture)
- Cleaning of computer, keyboard and card terminal after every check in / check-out
- Hand sanitiser dispensers in place in all public areas
Equipment Located at Reception
First aid kits have been updated to include the following items:
- Wipes with disinfectant alcohol solution
- Protective masks (disposable) and goggles
- Disposable gloves
- Disposable apron
- Disposable gowns with sleeve fulfilled
- Plastic bags for placing used PPE (disposal by specialised company)