Reception, Concierge & Check-In

All Reception and Concierge staff are fully trained on all aspects of safety and prevention measures for COVID-19. As key members of the hotel’s safety taskforce they are here to ensure a smooth, safe environment for both guests and team members in all aspects of check in / check out and guest services.

Reception Procedures: Social Distancing and Hand Hygiene

• Acrylic protection barriers in place at the reception desk
• Branded signs in place to measure social distancing whilst waiting for service
• Hourly cleaning of all desk and common utensils (pens, ATM, furniture)
• Cleaning of computer, keyboard and card terminal after every check in / check-out
• Hand sanitiser dispensers in place in all public areas

Equipment Located at Reception

First aid kits have been updated to include the following items:

• Wipes with disinfectant alcohol solution
• Protective masks (disposable) and goggles
• Disposable gloves
• Disposable apron
• Disposable gowns with sleeve fulfilled
• Plastic bags for placing used PPE (disposal by specialised company)