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Reception, Concierge & Check-In

Safety Information & New Procedures

All Reception and Concierge staff are fully trained on all aspects of safety and prevention measures for COVID-19. As key members of the hotel’s safety taskforce they are here to ensure a smooth, safe environment for both guests and team members in all aspects of check in / check out and guest services.

Reception Procedures: Social Distancing and Hand Hygiene

  • Acrylic protection barriers in place at the reception desk
  • Branded signs in place to measure social distancing whilst waiting for service
  • Hourly cleaning of all desk and common utensils (pens, ATM, furniture)
  • Cleaning of computer, keyboard and card terminal after every check in / check-out
  • Hand sanitiser dispensers in place in all public areas

Equipment Located at Reception

First aid kits have been updated to include the following items:

  • Wipes with disinfectant alcohol solution
  • Protective masks (disposable) and goggles
  • Disposable gloves
  • Disposable apron
  • Disposable gowns with sleeve fulfilled
  • Plastic bags for placing used PPE (disposal by specialised company)

How We Will Keep You Safe at Penina Hotel & Golf Resort

JJW PENINA HOTEL - Hotel's Facade (golf)
JJW PENINA HOTEL - Hotel's Facade (golf)

Guest Safety & General Policies

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JJW PENINA HOTEL - Grill Restaurant
JJW PENINA HOTEL - Grill Restaurant

Bar & Restaurant Safety

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Keeping You Safe on Our Golf Courses

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JJW PENINA HOTEL - Pool View Room (balcony)
JJW PENINA HOTEL - Pool View Room (balcony)

COVID-19 Cancellation & Rebooking

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Keeping You Safe on the Beach

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