Travel Agent Information

Penina Hotel & Golf Resort Travel Partner Services
Penina Hotel & Golf Resort, a member of JJW Hotels & Resorts values the important role performed by our partner travel agents and tour operators who are essential in promoting the facilities and services offered by our five star hotel in Algarve and our range of hotels and brands across Europe and the Middle East.

Highest Levels of Customer Service
The objective of Penina Hotel & Golf Resort and JJW Hotels & Resorts is to ensure our clients and guests receive the highest levels of customer service and satisfaction at each point of their relationship with our hotels.

Dedicated Area
JJW Hotels & Resorts understands the needs, requirements and expectations of our travel agents and tour operator partners across our operational territories. To help with the work you undertake on behalf of our hotels, we have provided you with a dedicated area for travel agents and tour operators on the Penina Golf Resort website and on all other JJW Hotels & Resorts hotel websites.

Assistance, Support & Information
The travel agents and tour operators' area on this and all other JJW Hotels & Resorts websites ensures you are able to access and receive comprehensive information and support about hotel GDS codes and partner commissions and exclusive access to the best rates available at Dona Filipa Hotel in Algarve and all other JJW Hotels & Resorts properties.

Follow up Hotel Reservations at Penina Hotel & Golf Resort

Reservations to Penina Hotel & Golf Resort and all other JJW Hotels & Resorts (secured via this website, by phone, fax or GDS) will be integrated into the relevant hotel's systems.

Information relating to reservations can be retrieved via JJW Hotels & Resorts online booking system through this website (or all other JJW Hotels & Resorts websites) or the GDS system used in the initial reservation.

Please note:

In some cases there may be a short lag before the reservation is integrated into Hotel Property Management System (PMS). In this instance we suggest that you note the following information prior to contacting a hotel directly:

Any reservation made either via this website, one of the GDS systems might not be accessible to the hotel instantly. In this instance, please appreciate a delay of a few hours before the hotel receives the reservation you have made.

Travel Partners Assistance, Services & Support:
Dedicated Assistance for Travel Agencies and Tour Operators

JJW Hotels & Resorts travel agents and tour operators support team is available Monday to Friday, between 09:00 and 18:00 to discuss your requests for information.

To speak to JJW Hotels & Resorts travel agents and tour operators support teams, about Penina Golf Resort please contact:

• Tel: +351 282 420 200

Rest of the World

For information regarding JJW Hotels & Resorts in the following countries please contact JJW Hotels & Resorts travel agents and tour operators support teams, using the details below:

United Kingdom

• Tel: +44 (0)20 7657 8080

France (Head Office, JJW Hotels & Resort France)

• Tel: +33 1 40 06 06 82

Austria (c/o Grand Hotel Wien)

• Tel: +43 (0)1 515 800

Egypt (c/o Hotel Amarante Pyramids)

• Tel: +20 (02) 37 81 22 11

IATA / Access

Travel agents and tour operators can access their own offers and information directly (negotiated rates, customised commission rates) by selecting the IATA link on the Penina Golf Resort online booking form, available on each page of this website.
JJW Hotels & Resorts GDS Information

JJW hotel registration (GDS) codes for all JJW Hotels & Resorts are available on the JJW Hotels & Resorts group website in our dedicated Travel Agencies and Tour Operators area.
Online Reservation System

The Penina Golf Resort and JJW Hotels & Resorts use a single booking platform for all of our hotels.